Well, here's a curious thing.
Per the plan in my previous post, I sent a letter requesting resolution of the missed-fifteen-hundred-dollar-electric-incentive to the car dealership, via certified mail. I included a demand notice, since my argument is they are in breach of contract.
Again per the plan, I emailed a copy of the letter and demand notice to the manufacturer's customer help address.
I received a response from the manufacturer the same day, essentially telling me that I need to resolve my issue with the dealership, as the manufacturer isn't responsible. I expected this, and responded politely that I was notifying them as a courtesy, in case the dealership had failed other customers as well. No response. Nothing from corporate or the dealership for a week.
Yesterday, I received the signed certified-mail receipts, proving delivery of my letter and the demand notice.
Today, I got both a call and an email from the manufacturer, asking me to contact them.
I have no idea what they want; although I've responded, it's already the weekend now, and I don't expect to hear back until Monday at the earliest.
But it does almost seem like certified mail is magic, doesn't it? Like a cloak of visibility: suddenly they see you, and acknowledge you.
Per the plan in my previous post, I sent a letter requesting resolution of the missed-fifteen-hundred-dollar-electric-incentive to the car dealership, via certified mail. I included a demand notice, since my argument is they are in breach of contract.
Again per the plan, I emailed a copy of the letter and demand notice to the manufacturer's customer help address.
I received a response from the manufacturer the same day, essentially telling me that I need to resolve my issue with the dealership, as the manufacturer isn't responsible. I expected this, and responded politely that I was notifying them as a courtesy, in case the dealership had failed other customers as well. No response. Nothing from corporate or the dealership for a week.
Yesterday, I received the signed certified-mail receipts, proving delivery of my letter and the demand notice.
Today, I got both a call and an email from the manufacturer, asking me to contact them.
I have no idea what they want; although I've responded, it's already the weekend now, and I don't expect to hear back until Monday at the earliest.
But it does almost seem like certified mail is magic, doesn't it? Like a cloak of visibility: suddenly they see you, and acknowledge you.
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