Anonymous Mess

Well, here's a curious thing. Per the plan in my previous post , I sent a letter requesting resolution of the missed-fifteen-hundred-dollar-electric-incentive to the car dealership, via certified mail. I included a demand notice, since my argument is they are in breach of contract. Again per the plan, I emailed a copy of the letter and demand notice to the manufacturer's customer help address. I received a response from the manufacturer the same day, essentially telling me that I need to resolve my issue with the dealership, as the manufacturer isn't responsible. I expected this, and responded politely that I was notifying them as a courtesy, in case the dealership had failed other customers as well. No response. Nothing from corporate or the dealership for a week. Yesterday, I received the signed certified-mail receipts, proving delivery of my letter and the demand notice. Today , I got both a call and an email from the manufacturer, asking me to contact them.

When we purchased an electric vehicle, one of the factors we considered was government incentives. In addition to the federal tax credit, our local government also offers an incentive; while smaller than the federal, it's still a significant amount of money for us. Significant enough that, depending on income and expenses, it could impact our tax filings. So, last month I reached out to the dealership to find out what calendar year the incentive is considered part of, and what paperwork we might require. [Light fuse.] After repeated emails and a phone conversation, I learned the following: 1. The paperwork for the incentive must be submitted within a month of purchase. 2. The dealer did not submit the paperwork.  I am not angry. I am not livid. I am beyond angry and well past livid, frankly damn gobsmacked and nigh on incandescent.  The government's web site for the incentive clearly states, "Your dealer will complete and submit your ... application